State Farm® Insurance Agent Abby Spachman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pamela Hicks
February 21, 2025
5
out of
5
rating by Pamela Hicks
"Love all the employees there they are so sweet and helpful! Definitely recommend"
We responded:
"Thank you so much, Pamela! I'm delighted to know that you find our team sweet and helpful. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out. We're here to help!"
Sally Chalian
February 21, 2025
5
out of
5
rating by Sally Chalian
"Abby’s staff is prompt and courteous in responding to questions and solving problems for clients. I feel comfortable and confident in putting Abby and her team in charge of my insurance needs."
We responded:
"Thank you, Sally, for your wonderful feedback! I'm happy to know that our team's prompt and courteous service has made you feel comfortable and confident with your insurance needs. We're always here to assist you with any questions or concerns. Don't hesitate to reach out if you need anything in the future!"
Akeerea Gardner
February 21, 2025
5
out of
5
rating by Akeerea Gardner
"Abby was a light and very helpful ! Make the process quick and easy !"
We responded:
"Thank you, Akeerea! I'm glad to know that we could make the process quick and easy for you. Your feedback is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach out!"
Amit Vyas
February 19, 2025
5
out of
5
rating by Amit Vyas
"Abby's team is excellent. Prompt responses and friendly staff. I had the pleasure of working with Tollin and he was extremely helpful."
We responded:
"Thank you, Amit, for your wonderful feedback! I'm glad to hear that our team, especially Tollin, provided you with prompt and friendly service. We're here to help with any of your insurance needs. Feel free to reach out anytime!"
Abbie
February 3, 2025
5
out of
5
rating by Abbie
"Just moved back to BloNo and wanted our policies with a local agent. Abby’s team has been incredibly patient and helpful with the transition. I’ve mostly worked with Katie and Marlie who have both been fantastic!"
We responded:
"Thank you so much for your kind words, Abbie! We're happy to have been able to assist with your policies. Katie and Marlie are indeed fantastic, and we're grateful to have them on our team. If you need anything else, feel free to reach out to our office. We're here to help!"
Allie H.
January 31, 2025
5
out of
5
rating by Allie H.
"Abby has been my agent for a few years now, and the entire team is kind and helpful! Whether it is dealing with a claim, adding new coverage, or switching vehicles, they go above and beyond to answer any questions and make sure I have what I need. Thank you Abby and team!"
We responded:
"Thank you, Allie, for your wonderful feedback! I'm glad to know that our team has been able to assist you with everything you have needed. We always aim to provide the support you deserve. If you have any questions or need assistance in the future, feel free to reach out to us anytime!"
Angeline John
January 23, 2025
5
out of
5
rating by Angeline John
"Best experience ever! Abby and her team are very sweet and amazing!"
We responded:
"Thank you, Angeline, for your wonderful feedback! I'm delighted to know that you had such a positive experience with our team. We strive to provide amazing service, and your kind words mean a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Greg Youngblood
January 22, 2025
5
out of
5
rating by Greg Youngblood
"Abbey and her staff are amazing. They are friendly and do their best to help people get the best service possible. I highly recommend!"
We responded:
"Thank you, Greg, for your fantastic review! I'm so happy to know that you find our team friendly and helpful. Your recommendation means a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Dean S
January 22, 2025
1
out of
5
rating by Dean S
"Worst experience I've ever had with a place of business. They couldn't handle me adding another vehicle to my insurance. They tried charging me an extra $50 from what I was verbally told on the phone. When I called to figure out why I was never given a straight answer. The first person I talked to basically blamed underwriting and told me it was still a good deal. This person was extremely ditzy and did not understand insurance very well. I tried to get that office to give me a straight answer for weeks. All I heard was a lot of excuses. It was always someone else's fault like billing or underwriting. Abby was very evasive. When I I first signed up with her she gave me a card with her email and phone number. Well that was just for show. Abby never would answer my calls or emails. The only time I got her on the phone was calling the national state farm number and trying to change agents. They patched me through to her office. I was angry and out of patience. This office was unprofessional for weeks and I had enough. The person that answered the phone put Abby on the phone. Abby made big promises about how she was going to fix the whole thing and email me a complete breakdown of my billing. She makes big promises to get you off the phone. This was a blatant LIE! I never received this. I emailed Abby back and tried calling her but she never responded. I switched agents and they fixed the problem after one phone call with billing. So another agent did the job abby couldn't do in weeks, right away after one phone call. So either abby and her office is totally incompetent or simply just doesn't care to do their job properly. I've never felt so disrespected in my life by a place of business. Abby and her office caused me a lot of stress. This was right at the holidays. She never showed herself to be a competent or caring enough to fix the problem. Instead her and her office had no idea how to do a basic insurance policy. They made excuses, avoided me and blatantly lied to me. It still baffles me how an insurance agent couldn't do insurance. Not only that but abby and her office tried charging my bank account an amount I did not consent to. I felt totally violated by abby and her office. One of her ditzy employees admitted that they try to "find the deal that's best for them." Every other agent I've had tries to find the best deal for the customer, not a huge corporation. I feel like I could go on and on about Abby's incompetence but I will end by saying this. I am a single father who was just trying to get his twin 16 year olds car insured. Instead of it being a simple transaction it was a stressful event that went on for weeks. Having two new teenage drivers and it being the holidays was stressful enough. I didn't need the extra stress. Abby and her office either didn't care to get things fixed or were not competent enough to do so. It took another office one phone call to sort it out the problem. Unless abby is writing me a fat check for the pain and stress she caused my family she has nothing to say I want to hear. What a scummy individual. I've never met someone so bad at her job and so uncaring about others finances. During the time she couldn't "figure out" my policy she had no problem posting on all her social media accounts. Hey Abby how you learn insurance and put the phone down. Those things are for when you get your work done and obviously you have not. Mentally abby is an immature child who isn't intelligent or responsible enough to run a business. Don't even give on of your snotty replys to this. I don't want to hear it!"
We responded:
"Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration and stress you encountered while working with our office. Providing excellent service is our priority, and I regret that your interaction with us did not meet your expectations, especially during such a busy and demanding time for you and your family. Insurance transactions, particularly those involving teenage drivers, can sometimes involve unexpected complexities. While our goal is always to communicate clearly and resolve issues promptly, it’s clear from your feedback that we did not meet that goal in this instance. I understand how disappointing and stressful this must have been for you, and I sincerely appreciate your candor in sharing these details. Please know that your feedback is being taken seriously. We are committed to reviewing this situation internally to identify areas where we can enhance our processes and improve our communication. We strive to ensure every customer feels valued and supported, and we will use your experience to better serve others in the future. I’m glad to hear your concerns were ultimately resolved and that you’re now in a better position with your coverage. If there’s anything further you’d like to discuss or clarify, please don’t hesitate to reach out. I wish you and your family the very best moving forward."
shannon.alicia crandell
January 17, 2025
5
out of
5
rating by shannon.alicia crandell
"Tollin is great!! He was so professional, and took great care of me!"
We responded:
"Thank you, Shannon, for sharing your experience! I'm delighted to know that Tollin provided you with professional and attentive service. Our team is dedicated to ensuring our customers feel well taken care of. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
Jacob Crebo
December 28, 2024
5
out of
5
rating by Jacob Crebo
"My wife and I primarily worked with Katie while making the switch to insure with Abby Spachman’s office. Katie made the switch extremely easy and quick. Everyone we have met has been very kind and welcoming. Thank you for making this process feel like the right choice!"
We responded:
"Thank you, Jacob, for sharing your experience! I'm glad to hear that Katie made the transition smooth and efficient for you and your wife. It's wonderful to know that our team's kindness and welcoming nature made you feel confident in your decision. If you have any questions or need further assistance, please feel free to reach out."
Brandon Vercruysse
December 26, 2024
5
out of
5
rating by Brandon Vercruysse
"They have a great staff and great service!!"
We responded:
"Thank you, Brandon! I'm glad to know you appreciate our team and the service we provide. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
carol Kerrick
December 20, 2024
5
out of
5
rating by carol Kerrick
"We have been very pleased with the service we receive from Abby Spachman and her team! We’ve been with State Farm for years and she has been more personable and caring about our insurance need! She goes over our policies with us and makes sure we have the right coverage! Makes you feel like you’re part of the State. Farm family! 👍"
We responded:
"Thank you so much, Carol, for your wonderful feedback! I'm glad to hear that you feel like part of the State Farm family. It's important to us to ensure you have the right coverage and feel cared for. If you ever have any questions or need further assistance, we're here to help!"
Brooks Jorgensen
December 19, 2024
5
out of
5
rating by Brooks Jorgensen
"Abby and her team awesome amazing people! They are all very inviting and have your best interest at heart to serve you the best possible coverage they can! I directly dealt with Katie, she's was awesome to do business with!! Go see her and Abby for all your insurance needs! I'm glad I made the switch!"
We responded:
"Thank you, Brooks, for your wonderful feedback! I'm delighted to hear that you had such a positive experience with Katie and the rest of our team. We truly aim to provide the best coverage for our customers. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
Sean OBryan
December 17, 2024
5
out of
5
rating by Sean OBryan
"Great service, great price, great people. Only time I've smiled while buying insurance. GREAT PRICE!!!! I had to say it again!!!! Thanks guys!!!"
We responded:
"Thank you, Sean! I'm so glad to know that our service brought a smile to your face while purchasing insurance. We truly appreciate your enthusiasm about our pricing! If you ever need anything else, feel free to reach out. We're here to help!"
Pat Woiwode
December 16, 2024
5
out of
5
rating by Pat Woiwode
"Thank you Elizabeth for helping me set up Drive Safe and Save!"
We responded:
"Thank you, Pat! I'm happy to hear that Elizabeth was able to assist you with setting up Drive Safe and Save. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out to our office."
Marcy Kerpe
December 13, 2024
5
out of
5
rating by Marcy Kerpe
"Abby is kind and efficient and a pleasure to work with. I highly recommend her."
We responded:
"Thank you, Marcy, for your wonderful feedback! I'm happy to know that you found working with me both pleasant and efficient. If you ever need assistance in the future, please feel free to reach out."
Ben Ventures
December 13, 2024
5
out of
5
rating by Ben Ventures
"Liz & Abby are the best! Highly recommend."
We responded:
"Thank you, Ben! I'm so happy to hear that we made such a positive impact. We truly appreciate your recommendation. If you ever need anything else, feel free to reach out!"
Kristin Laughlin
December 13, 2024
5
out of
5
rating by Kristin Laughlin
"Marlie is the cutest. Love her so much, she is the best"
We responded:
"Thank you, Kristin! I'm so happy to hear that you love Marlie. She's truly wonderful, and we're grateful to have her as part of our team. If you ever need anything else, feel free to reach out!"
Jessica Laughlin
December 13, 2024
5
out of
5
rating by Jessica Laughlin
"Marlie Verkler was just the best to work with!"
We responded:
"Thank you, Jessica! I'm so happy to hear that working with Marlie was a great experience for you. We're grateful to have her on our team. If you need any assistance in the future, feel free to reach out!"
lexus tennison
December 6, 2024
5
out of
5
rating by lexus tennison
"Great place with great people! Katie Broad was very helpful and made my experience wonderful!"
We responded:
"Thank you, Lexus! I'm glad you had a wonderful experience with us. Katie is indeed a valuable part of our team, and it's great to know she was able to assist you effectively. If you need anything else, feel free to reach out!"
ellakate byrd
December 6, 2024
5
out of
5
rating by ellakate byrd
"I highly recommend Abby Spachman’s Agency. Everyone is so kind and helpful."
We responded:
"Thank you, Ellakate! I'm glad you found our team kind and helpful. We truly appreciate your recommendation. If you ever need anything in the future, don't hesitate to reach out!"
Noah Jeckel
December 6, 2024
5
out of
5
rating by Noah Jeckel
"Great customer service! The staff was very welcoming and answered all of the questions that I had. Highly recommend for insurance needs in Bloomington-Normal and the surrounding communities!"
We responded:
"Noah, thank you for the fantastic review! I'm happy to know that our team made you feel welcome and answered all your questions. Your recommendation means a lot to us. We're always here for your insurance needs in Bloomington-Normal and the surrounding areas."
Harini Magesh
December 4, 2024
5
out of
5
rating by Harini Magesh
"I interned here this semester and learned many valuable lessons that I will carry with me into the future! Abby is an amazing mentor and always so welcoming to everyone in the office. Additionally, everyone works together so well! Elisabeth was also very welcoming! I will miss interning here, but I am so so grateful for my experiences. Thank you everyone at the Abby Spachman State Farm Office!"
We responded:
"Harini, thank you so much for sharing your experience! I'm glad you found your internship valuable and that our team made you feel welcome. Abby and Elisabeth will be happy to hear your kind words. We're grateful for your contributions and wish you all the best in your future endeavors. If you ever need anything, don't hesitate to reach out!"
April Poe
November 22, 2024
5
out of
5
rating by April Poe
"Very easy to get insurance! Abby was great highly recommend!!!"
We responded:
"April, thank you so much for your wonderful review! I'm glad you found the process easy and that you had a great experience with our office. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out!"