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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carrie

October 13, 2025

5  out of  5
rating by Carrie
"It is so nice to have actual people that care about your needs and well-being like State Farm-Abby Spechman's Office in Bloomington, Il. I was paying for liability only for a 2009 car with a well known online insurance. State Farm is saving me $75 per month for the same insurance with much better customer service. I highly recommend Abby's team for a great experience and savings better than any available."
We responded:
"Thank you, Carrie! I'm happy to hear that our team has been able to provide you with both savings and excellent service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Ansh Gupta

October 3, 2025

5  out of  5
rating by Ansh Gupta
"Great experience! The team is friendly, knowledgeable, and always quick to help. They made the process simple and stress-free. Highly recommend this State Farm agency."
We responded:
"Thank you, Ansh! I'm happy to hear that you had a great experience with our team. We strive to make the process as simple and stress-free as possible. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Ava Johnson

September 26, 2025

5  out of  5
rating by Ava Johnson
"Abby Spachman's team is truly the best! Working with her and Katie made the whole process of getting insured smooth and easy. They're really the best and they worked with me to find a plan that fits my life and future goals! Could not recommend more."
We responded:
"Ava, thank you for your wonderful feedback! I'm delighted to hear that we made your insurance process smooth and easy. We're committed to finding plans that fit your life perfectly. Let us know if there's anything else we can assist you with!"
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Kerry Van Gundy

September 23, 2025

5  out of  5
rating by Kerry Van Gundy
"Beth and Elizabeth were both great helps to us today! Cheerful, knowledgeable, patient, efficient! Outstanding service to me, gals! Thanks again!"
We responded:
"Thank you, Kerry! I'm happy to hear that Beth and Elizabeth provided you with such outstanding service. Their cheerful and efficient assistance is something we truly value. If you need anything else, feel free to reach out!"
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John Brinkman

August 29, 2025

5  out of  5
rating by John Brinkman
"Great service, great rates and always willing to help. Very efficient and timely."
We responded:
"Thank you, John! I'm happy to know you appreciated our service and rates. Our team is dedicated to providing efficient and timely assistance. Let us know if there's anything else we can do for you!"
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Lia Hicks

August 29, 2025

5  out of  5
rating by Lia Hicks
"Her and her team are amazing! Definitely recommend!"
We responded:
"Lia, thank you for your wonderful feedback! I'm happy to know you had such a positive experience with our team. We’re always here to help with any of your insurance needs. Thanks for choosing us!"
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qTp Howl

August 28, 2025

5  out of  5
rating by qTp Howl
"Marlie was excellent to work with. 10/10 recommend her to anyone!"
We responded:
"Thank you! I'm happy to hear that Marlie provided you with such excellent service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Erik Peterson

August 27, 2025

5  out of  5
rating by Erik Peterson
"Always a great experience working with any of the agents. Policy updates couldn’t be easier and the attention to detail is flawless. My rates are also significantly lower than competitors."
We responded:
"Thank you, Erik! I'm happy to hear that you've had such positive experiences with our team. It's great to know that our attention to detail and competitive rates are making a difference for you. If you ever need anything else, feel free to reach out!"
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Jim Tully

August 8, 2025

5  out of  5
rating by Jim Tully
"Just had the smoothest insurance update. Added a new car. I couple of texts and signed documents on State Farm App. Super Easy and no office visit. Recommend Abby and Abby’s team!!"
We responded:
"Thank you, Jim! I'm happy to hear that your insurance update went smoothly and that you found the process easy with our app. Abby and the team appreciate your recommendation! If you need anything else, feel free to reach out."
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Mark Cortesi

July 25, 2025

5  out of  5
rating by Mark Cortesi
"Katie is just the best! Highly recommend!"
We responded:
"Thank you, Mark! I'm happy to hear that Katie provided you with such a great experience. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Scott Reutter

July 25, 2025

5  out of  5
rating by Scott Reutter
"Abby is the best in the business!"
We responded:
"Scott, we appreciate you and your business! - Abby"
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Ross

July 25, 2025

5  out of  5
rating by Ross
"5 stars!"
We responded:
"Ross, thank you for the five stars! - Abby"
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Brooks Nelson

July 25, 2025

5  out of  5
rating by Brooks Nelson
"Abby is one of the most genuinely caring people out there. She always shoots straight and looks out for your best interests."
We responded:
"Thank you for your kind words, Brooks! I'm happy to hear that you feel supported and valued. Your trust means a lot to us, and I'm here to help with any of your insurance needs. Let me know if there's anything else I can do for you!"
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nicholas pirrung

July 25, 2025

5  out of  5
rating by nicholas pirrung
"Great experience in comparing options and other companies! Highly recommend!"
We responded:
"Thank you, Nicholas, for your fantastic feedback! I'm happy you had a great experience comparing options with us. Your recommendation means a lot. Let us know if there's anything else we can assist you with!"
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heather norten

July 24, 2025

5  out of  5
rating by heather norten
"Just off the phone with Marlie. As someone who works in the industry, it’s rare to find someone eager to help, wise with recommendations, professional, and warmth. Marlie is a keeper. Abby…keep her! 🙂 Job well done!"
We responded:
"Thank you for your review, Heather! I'm happy to hear about your positive experience with Marlie. Her dedication and professionalism truly make her an asset to our team. We appreciate your kind words and look forward to assisting you with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Jay Woods

July 17, 2025

5  out of  5
rating by Jay Woods
"Katie was very helpfully in getting my policy started when leaving my parent's policy. Working around my schedule due to work and making sure everything was how I liked it. Truly appreciate her patience in getting my cars and apartment insured!"
We responded:
"Thank you for your review, Jay! I'm happy to hear that Katie was able to assist you with transitioning your policy smoothly. We appreciate your kind words about her patience and dedication. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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evan aughenbaugh

July 17, 2025

5  out of  5
rating by evan aughenbaugh
"As a real estate professional, I work with many insurance agencies, but Abby Spachman’s office consistently stands out as one of the best insurance offices in the area. Her team is responsive, professional, and truly understands the urgency that comes with real estate transactions. Every time I refer a client, I know they’ll receive top-notch service and are very competitively priced which helps our deals close smoothly and on time. If you’re looking for a reliable insurance agency that specializes in homeowners insurance, auto insurance, life insurance, and other personal lines of coverage, I highly recommend Abby’s team. Their knowledge, communication, and dedication to client satisfaction make them an invaluable partner in protecting you through life’s journey! For homebuyers, real estate professionals, or anyone shopping for top quality insurance coverage, this is the go-to insurance agency in the Midwest! I typically refer customers to request Katie Broad as I have received extremely positive feedback from customers who have worked with her in the past, but no matter who you work with in Abby’s office you will receive service that is second to none."
We responded:
"Thank you, Evan, for your wonderful feedback! I'm delighted to hear that our office stands out in your experience and that you trust us with your referrals. We’re committed to providing responsive and professional service, and it’s great to know that our efforts are appreciated. Katie and the entire team are dedicated to ensuring smooth transactions and client satisfaction. If there's anything else we can do for you or your clients, just let us know!"
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Shrithik Akkala

July 12, 2025

5  out of  5
rating by Shrithik Akkala
"Abby Spachman is the best State Farm Agent ever! She doesn’t do it for the business, she does it for the people. Her caring nature reciprocates well in this industry, as insurance can often be a confusing topic. Abby ensures to take the time to make sure we as customers, are comfortable and insured properly. Tollin was able to get me insured very quickly and very easily. I 100% highly recommend to call in for Tollin, if you are shopping or looking for any types of insurance, promise he will make the experience easy and ensure it is the right option for you. Thank you Abby Spachman’s office!"
We responded:
"Thank you, Shrithik, for your wonderful feedback! I'm so happy to hear that we were able to make your insurance experience smooth and reassuring. We truly appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
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ashley spafford

July 11, 2025

5  out of  5
rating by ashley spafford
"Katie did an amazing job!! Highly recommend!!"
We responded:
"Thank you, Ashley! I'm happy to hear that Katie provided you with such excellent service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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kelsie paul

July 11, 2025

5  out of  5
rating by kelsie paul
"Abbys office is great! I have always worked with Katie and not only is she quick to reply but she is very knowledgeable and helpful with whatever questions I throw her way! highly recommend Katie and Abbys office for your insurance needs!"
We responded:
"Thank you, Kelsie! I'm happy to hear that Katie has been quick and knowledgeable in assisting you with your insurance needs. We appreciate your recommendation and are here to help with anything else you might need. Thanks for choosing us!"
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Andrew Veselak

July 11, 2025

5  out of  5
rating by Andrew Veselak
"An amazing helpful team. It’s was like a group of best friends working together to fulfill your insurance needs. 👍"
We responded:
"Thank you, Andrew! I'm so happy to hear that our team felt like a group of friends working together to meet your insurance needs. We truly value your feedback and are always here to assist you with anything you need. Thanks for choosing us!"
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Melissa Douglas

July 11, 2025

5  out of  5
rating by Melissa Douglas
"I referred Katie one of my clients who was shopping around for Home Insurance on their new home purchase and she was very helpful and communicative with all of their questions and needs, especially as a first time homebuyer! Highly recommend her and the entire team."
We responded:
"Thank you, Melissa! I'm happy to hear that Katie was able to assist your customer so effectively with their home insurance needs. Your recommendation means a lot to us, and we're grateful for your trust in our team. If there's anything else we can do for you or your clients, just let us know!"
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Kyle Heal

July 11, 2025

5  out of  5
rating by Kyle Heal
"Tollin Johnson has been the best and easiest agent to work with. He was able to get me far better rates for every vehicle I own including motorcycles. His response to emails has always been quick and he explains everything throughly. I would recommend him and Abby Spachman to anyone looking to lower their rates and to be in communication with the best agents this company has to offer. Highly recommend reaching out to either of them to get quotes on any vehicles. They are always seeking to give the best service possible and it shows."
We responded:
"Thank you, Kyle, for your fantastic feedback! I'm delighted to hear that Tollin has been so helpful in securing great rates for your policies and providing clear communication. We truly appreciate your recommendation and are committed to offering the best service possible. If you ever need anything else, feel free to reach out!"
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Kenneth Fultz

July 11, 2025

5  out of  5
rating by Kenneth Fultz
"Abby was great with helping me get the insurance i needed very patient and through she's a keeper!"
We responded:
"Thank you for your review, Kenneth! I'm happy to hear that our office was able to assist you with your insurance needs. Her patience and thoroughness are truly appreciated by our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Tammey Krause

July 10, 2025

5  out of  5
rating by Tammey Krause
"I called inquiring about renters insurance for my daughter attending Graduate school in the area. Katie took my information and we talked about what we needed. She had an estimate for me within hours. The rates are reasonable and Katie was fantastic to work with! Seriously. She was a pleasure!!"
We responded:
"Thank you for your review, Tammey! I'm happy to hear that Katie was able to assist you so efficiently with your daughter's renters insurance. We always aim to provide prompt and friendly service. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"